Shipping policy

 

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• United Kingdom: 1-3 business days
  

• Lebanon: 1-3 business days 

• Europe: 3-5 business days 

• Middle East: 3-5 business days 

• ROW: 4-7 business days 

 

Next Working Day Delivery (Order before 3 PM, Mon–Fri).
Orders placed after 3 PM ship the next working day

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If a parcel cannot be delivered, the courier may hold it for a short period and contact you to arrange a new delivery.

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Taxes & Duties

• United Kingdom: All taxes and duties are included in the price. You will not be charged additional fees upon delivery.

• Lebanon: All taxes and duties are included in the price. You will not be charged additional fees upon delivery.
  
  

• International orders: Local customs duties, import taxes, or handling fees may apply depending on your country’s regulations. These costs are the responsibility of the customer.

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Delivery Address

Orders are delivered to the address provided at checkout.
Please ensure all details are correct, as changes cannot be made once an order has been confirmed.

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Shipping Restrictions

We reserve the right to cancel or modify orders in regions where shipping restrictions apply.
If this affects your order, our Customer Service team will contact you directly.

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Defective or Damaged Items

Each item is carefully checked before dispatch.
If you receive a product with a defect, please contact hello@matilda-london.com within 24 hours of delivery.

Include:

• Your order number

• A brief description of the issue

• A clear photo of the defect

Our team will review and resolve the issue as quickly as possible.